- View your bill amount.
- View payment history.
- Make payments to your account.
- Store a credit/debit card or bank account for faster payment processing.
- Sign up for email/text bill reminders.
Helena Utilities has partnered with NexBillPay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. NexBillPay is a trusted third party automated payment service that allows you to pay your bill online.
- Bill payments can be made at any time, 24/7/365.
- You will need your customer number from your printed billing statement to complete your bill payment. You may request your account number by calling Helena Utilities.
- NexBillPay charges a small service fee for each transaction.
FAQ’s
To begin your quick and easy bill payment you must agree to the following:
If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or disconnection prevented if payment is made without contacting our office FIRST!
Please allow 1-2 business days for your payments to post.
Helena Utilties: (205)-663-1670 Hours: Monday-Friday 8:00am-5:00pm.
IMPORTANT: Helena Utilities is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a disconnection fee of 55.00. Your account balance will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment. Helena Utilities allows up to 48 hours after we receive payment to reconnect any services.
BY CLICKING I ACCEPT, YOU AGREE THAT YOU HAVE READ AND ACCEPT THE NEXBILLPAY TERMS AND CONDITIONS.